Frequently Asked Questions

When will my order ship?

Most handmade items ship within 3–5 business days unless otherwise noted on the product page. Some pieces in the shop are made to order through my print partner and usually need about 5–10 business days for production before they ship. If your order includes both, those items may arrive in separate packages—your handmade treasures often arrive first.

Why did my order arrive in more than one package?

If you ordered a mix of handmade and made-to-order items, they’re created and shipped from different places, so they may travel to you separately. Not to worry—the rest of your order is on its way.

How do I track my order?

As soon as your order ships, you’ll receive a shipping confirmation email with tracking information. If your order ships in more than one package, you may receive more than one tracking number.

Do you accept returns or exchanges?

Because so many items are handmade, made in small batches, or one of a kind, I’m unable to accept returns or exchanges for reasons such as ordering the wrong item or changing your mind. If your order arrives damaged or incorrect, I absolutely want to make it right—please see below.

My order arrived damaged or incorrect. What should I do?

I’m so sorry! Please reach out within 14 days of delivery at thegildedbramble@gmail.com and include your order number along with photos of the item and the packaging. That helps me understand what happened and find the best solution as quickly as possible.

Can I cancel or change my order?

Orders can be canceled only if production or packaging hasn’t begun yet. If you need to make a change, please email me as soon as possible and I’ll do my best to help.

Are your products really handmade?

Many are! Because each piece is handcrafted or carefully curated, small variations in color, texture, shape, and finish are completely normal—they’re part of what makes your treasure one of a kind, not flaws.

The color looks a little different on my screen. Is that normal?

It can be. I photograph every product as accurately as I can, but every screen displays color a little differently, so slight variations between your screen and the item in hand may occur.

Where do you ship?

I currently ship within the United States.

I think my package is lost. What should I do?

If your tracking shows the package was delivered but you can’t find it, please check around your home, ask neighbors or household members, and contact your local post office. If you still need help, reach out and I’ll do my best to assist.

How can I reach you?

The best way is by email at thegildedbramble@gmail.com. I do my best to respond within 1–2 business days.