Refund policy

Returns & Exchanges

Because many items are handmade, made in small batches, or one of a kind, I’m unable to accept returns or exchanges for reasons such as ordering the wrong item, changing your mind, or no longer wanting the product.

If your order arrives damaged or incorrect, please reach out within 14 days of delivery. I’ll work with you to make it right.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me within 14 days of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

This helps me understand what happened and allows me to find the best solution as quickly as possible. I’ll always do my best to make things right.

Order Cancellations

Orders may be canceled only if production or packaging has not yet begun.

If you need to cancel an order, please contact me as soon as possible. Once an order has entered production, cancellations may no longer be possible.

Handmade Products

Every item at The Gilded Bramble is thoughtfully handcrafted or carefully curated.

Small variations in color, texture, shape, and finish are part of what makes handmade products unique and should not be considered defects.

Product Colors

I do my best to photograph every product as accurately as possible.

Because every screen displays color a little differently, slight variations between your screen and the actual product may occur.

Questions?

If you ever have a question about your order, please don’t hesitate to reach out. I’m always happy to help however I can.